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Product Category: Case Mgmt
ZuckerSocial
ZuckerSocial is a set of Sugar modules to integrate with Facebook - share your friends list, manage your business pages (aka "Fan Pages"), inform your followers, react to questions and comments and get them into the CRM cycle.Zendesk for SugarCRM
Zendesk for SugarCRM provides complete visibility into your customer relationships and closes the loop between sales and support. With this integration, you can manage Zendesk tickets in SugarCRM and view SugarCRM information in Zendesk.Yathit: SugarCRM for Gmail
Yathit is not a module per se but a Chrome Extension that integrates SugarCRM into your Gmail inbox. It is a secure, fast, easy-to-use and highly customizable solution that allows users to do common SugarCRM tasks inside Gmail. Yathit is packed with useful features such as create/edit CRM records, archive sent or received email, More Info »SuperTimesheet
Book time against Project, Project tasks and Cases. Reporting tool is available for Project owners. How to get full version: http://supertimesheet.netSugar Portal for Joomla
To allow joomla users to create and manage their Sugar cases from within joomla.SLA Definition for Cases Module
This project implements Service Level Agreement (SLA) to resolve Sugar Cases.SHINE Live Help
SHINE Live Help is a real-time chat application for website sales and support. SHINE can be used as a standalone application or it can be integrated (using the built-in Sugar Component) with Sugar Open Source CRM Versions 4.2 and 4.5.Select.ServiceDesk
External and internal tickets and complaints service. Thanks to its great configuration capability, ServiceDesk is the most developed HelpDesk tool for SugarCRM.JustCRMs - Time and Invoicing
The objective is to provide time entry against Cases and invoice creation against Accounts. No Support available.Freepbx/Elastix/Trixbox Core Integration
Core integration to track inbound/outbound Calls from Freepbx/Elastix/Trixbox in SugarCRM with no user interaction (only server to server).Identify the caller for inbound calls and display it in any SIP phone like X-lite.Upgrade safe module loaders.Blagodir Time Tracking
Blagodir TimeSheet - is the quick and simple solution to providing managers with the big picture on how their employees' spend their time and the real labor costs on a project by project basis. This project is SugarCRM installable module.